dolar 138 Casino & Sportsbook FAQ
Users ask us about account setup, payment methods, game rules, security, and how our platform works across Android phones, iOS browsers, and desktop. This FAQ answers the most common questions we receive from people in Jakarta, Surabaya, Bandung, Medan, and other supported jurisdictions.
This page covers account registration, KYC verification, deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment, game categories, and account protection. If your question is not answered here, our support team is available through in-app help, email, and live chat during standard business hours.
For detailed information about our legal position, jurisdiction restrictions, and service availability, refer to our legal notice and terms and conditionsFor privacy and data-handling practices, see our privacy policyThis FAQ focuses on practical, day-to-day questions about using dolar 138.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Games and bettingfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection, support channels, and jurisdiction notice
Opening an account on dolar 138 takes five steps. First, visit our registration page and enter your username, email, password, and mobile phone number. Second, verify your email by clicking the link we send you. Third, complete KYC verification by uploading a clear photo of your ID (Kartu Tanda Penduduk or passport) and a selfie holding your ID. Our verification team reviews your documents and confirms your identity and jurisdiction eligibility—this typically takes a few hours. Fourth, once verified, you can deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Fifth, you are ready to play live-dealer tables, slots, or bet on Liga 1, Piala AFF, and other sports. If verification is delayed, contact our support team for an update.
Payments and Transactions
We do not charge fees on deposits or withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, the full amount you transfer reaches your dolar 138 account. When you withdraw to your bank account (online payment, e-wallet, mobile banking, local payment) or e-wallet, we process the full withdrawal amount without deducting a fee. Your bank or e-wallet provider may charge their own fees for the transfer—those are outside our control. We recommend checking your bank's fee schedule before withdrawing. Deposits are credited instantly; withdrawals are reviewed for compliance and typically processed within standard business hours.
Yes. We support withdrawals to online payment, e-wallet, mobile banking, and local payment bank accounts. When you request a withdrawal, select your bank from the list and enter your account number. We generate a virtual account number for you to transfer funds to, or we process the withdrawal directly to your registered bank account depending on your bank's integration with our payment processor. Deposits via bank transfer are also supported—you can transfer funds from your online payment, e-wallet, mobile banking, or local payment account to our virtual account, and the funds appear in your dolar 138 balance within minutes. For detailed instructions on bank transfers, contact our support team through in-app help or live chat.
Our weekly cashback offer returns a percentage of your net losses on eligible games during the week. The exact percentage and eligible games are displayed in your account promotions section. Cashback is calculated on Monday and credited to your account by Tuesday morning. You do not need to opt in—if you are eligible, cashback is applied automatically. Cashback funds are subject to standard withdrawal terms and may carry a playthrough requirement before you can withdraw them. The specific terms for each promotion are listed in your account, and our support team can clarify any questions about how cashback is calculated or when it is credited.
Games and Betting
Live-dealer tables on dolar 138 feature real dealers streaming from our studios in real time. You see the dealer, the cards or roulette wheel, and other players at the table. Games include blackjack, roulette, baccarat, and Dragon Tiger. You place bets through your phone or computer, and the dealer executes your bet on camera. Slots are automated games—no dealer, no other players. You spin the reels and win or lose based on the outcome. Popular slots on dolar 138 include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Live-dealer games offer a social experience and real-time interaction; slots are faster-paced and require no waiting for other players. Both are available on our Android app and iOS browser.
Security and Account Care
We provide several account-control tools to help you manage your account securely. You can change your password at any time through your account settings. You can enable two-factor authentication (2FA) so that any login from a new device requires a verification code sent to your email. You can view all active login sessions and log out remotely from any device. You can update your registered email and phone number. You can review your full transaction history, including deposits, withdrawals, and game activity. You can also contact our support team to temporarily restrict your account or request a permanent account closure. These tools are designed to give you full control over your account and protect your data.
You can contact our support team through three channels: in-app help (available on the Android app and iOS browser), email, or live chat. In-app help is the fastest—open the app, tap the help icon, and describe your issue. Our team responds to in-app messages during standard business hours. Email support is available at our contact address listed in your account settings; we aim to respond within one business day. Live chat is available during peak hours and connects you to a support agent in real time. When you open a ticket, provide as much detail as possible: your username, the issue you are facing, any error messages, and the device you are using. This helps our team resolve your issue faster. For urgent account security concerns, use live chat or in-app help for immediate assistance.